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Welcome to Dr. ITIL in 2006! This Blog remains fully active for your viewing pleasure. There are over 400 quality articles and posts that we have painstakingly posted for your reading pleasure. If you want to see what the latest Blog looks like - please visit us at www.ITServiceBlog.com. You can also access free process guides, hot links and much more within our archives. Please browse around at your leisure.

Over the last 15 months, we believe we've covered just about every ITIL topic, blogging nearly every day, and always trying to bring you something fresh and different - at zero cost.


One of the best ways to find what you need is to use the Google Search Boxes that are scattered around the site.

You can find articles on:-

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Wishing You "Great Service",

Robin Yearsley.
Chief Blogger - Dr. ITiL.


New for 2006! Eight Top Quality Links to New ITIL Implementation Knowledge
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-31 09:36:43

This excellent collection of white papers and articles provides both an excellent beginners guide to ITIL implementation, as well as cater for the advanced practitioners amongst us...

Free Access to Hundreds of Articles!
Dr. ITiL - FREE Access to all the best ITiL resources
2005-11-24 09:37:36

If you're relatively new to Dr. ITiL, you may now know that we have hundreds of quality articles, posts and hot links hiding within the depths of our archives. We've covered just about every ITIL topic...

CMDB: A Long Road to ITIL’s Return-On-Investment? By John Worthington
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-31 09:36:43

It does not take long for customers to learn that a key area and challenge will be the establishment of a Configuration Management Data Base (CMDB). As most ITIL-ers know, the key difference between a CMDB and an asset management system is that the CMDB also contains relationships between...

Aligning CobiT, ITIL and ISO17799 For Business Benefit
Dr. ITiL - FREE Access to all the best ITiL resources
2005-11-10 10:26:22

Here's a 62 page little gem of a document produced jointly by the OGC and ITGI detailing much more than just how ITIL and ISO17799 maps onto CobiT. It provides a much needed management level guide as to why...

Dr. ITiL Reaches the Four Corners of the Globe
Dr. ITiL - FREE Access to all the best ITiL resources
2005-11-03 07:35:31

Above is a visitor profile, captured today, showing that Dr. ITiL reaches the four corners of the globe. With over 16,000 visits in October and an average visit duration of just over 3 minutes per day...

Check Out ITIL on the Wikipedia
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-31 09:36:43

In case you have not seen it yet - you can learn ITIL from the ground up (to a certain extent) on the Wikipedia - and you can edit and add new pages to share your ITIL knowledge with others...

ITIL - The "Pre-Flight" Checklist
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-25 07:21:58

Here's a great little idea-jogger for anyone who is currently planning to implement ITIL in their organization. It's produced by the College of Continuing Education (

A 'handy' tip for passing the managers/masters exam
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-24 11:04:07

One of the most under-rated and little known tips for passing the managers exam has nothing to do with ITIL whatsoever. It's all about physical stamina and endurance...


Ten Tips for Successfully Implementing ITIL - A Critique by Dr. ITiL
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-06 11:16:02

We read loads of articles every week claiming to know the "secrets" of ITIL implementation, offering half-baked ideas and money-for-old-rope approaches. To be honest most of them are rubbish - but...

ISO, ITIL and Cobit: What's the difference?
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-05 02:48:03

ISO, ITIL, And COBIT: What You Need To Know, from CIO.com (www.cio.com) "The three different best practices frameworks cover different domains:- ISO 17799. This international standard — of which...

Leveraging Cross-Silo Base Lines To Accelerate ITIL ROI
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-03 15:14:48

John Worthington, IT Service Management Consultant at www.MyServiceMonitor.com, has produced a special white paper and made it available to Dr. ITiL readers. We'll let John do the talking... John explains

Real World ITIL - Implementation Tips
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-14 06:41:25

Scott, over at Real World ITIL, has recently raised several excellent questions on his Blog about Real World ITIL implementation. If you have not read this Blog before you really need to check it out today...

How to Overcome ITIL Implementation Failures
Dr. ITiL - FREE Access to all the best ITiL resources
2005-04-23 09:15:52

Implementing ITIL takes dedicated effort, active executive sponsorship and a little bit of magic from those executing the programme to ensure that everybody's on board, bought in and proactively helping to...

A 'handy' tip for passing the managers/masters exam
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-24 11:04:07

One of the most under-rated and little known tips for passing the managers exam has nothing to do with ITIL whatsoever. It's all about physical stamina and endurance. Specifically, how long (and fast) you

ITIL - The "Pre-Flight" Checklist
Dr. ITiL - FREE Access to all the best ITiL resources
2005-10-25 07:21:58

Here's a great little idea-jogger for anyone who is currently planning to implement ITIL in their organization. It's produced by the College of Continuing Education...